refund policy

Last updated: [date]
This return and refund policy applies to purchases made from Luxora on the website [website address].

We want you to be happy with your purchase. If a product is not suitable, you may request a return in accordance with the conditions below.

1. Timeframe for requesting a return
You have [14 or 30] days from the date you received your order to request a return.
Any request received after this timeframe may be refused, except when a product is defective or when applicable law provides otherwise.
The return request must be authorized by Luxora before the product is shipped.

2. Eligibility requirements
To be eligible for a return, the product must:
be unused;
not have been worn, washed, or altered;
be in its original condition;
be returned in its original packaging;
include all tags, parts, and accessories;

must be accompanied by proof of purchase or the order number.
Luxora reserves the right to refuse a return when the product shows:
signs of use;
odors;
stains;
damage incurred after receipt;
missing parts;
abnormal wear;
incomplete or heavily damaged packaging.

3. Non-Returnable Products
Except when defective or not as ordered, the following products generally cannot be returned:
personalized or custom-made products;
clearance or final sale products;
gift cards;
opened hygiene or personal care products;
underwear;
swimsuits with the hygienic liner removed;
perishable goods;
digital or downloadable products;
items damaged by the customer;
products marked as non-refundable on their sales page;

[other excluded products].

The mandatory rights provided by applicable laws remain valid.

4. Sale Items
Sale items may be returned unless they are marked as final sale.
Items clearly marked as "final sale," "final clearance," or "non-refundable" are not eligible for return or exchange, except in the case of a defect or error by Luxora.

5. Return Procedure
To request a return, please contact us at [email address] and provide:
your full name;
your order number;
the product in question;
the reason for the return;
photos of the product, if applicable;
your preferred solution: refund, exchange, or store credit.
After reviewing your request, Luxora will send you return instructions.
Products returned without prior authorization may be refused or returned to the sender. The return address is:
Luxora
[Full Return Address]
[City, Province, and Postal Code]
[Canada]
Please do not return a product to any other address without authorization.

6. Return Shipping Costs
Except in cases of Luxora error or defective product, return shipping costs are the responsibility of the customer.
Shipping costs paid with the initial order are generally non-refundable.
Luxora will cover return shipping costs when:
the wrong product was shipped;
the product arrived damaged;
the product has a covered defect; or
another error directly attributable to Luxora is confirmed.
We recommend using a trackable shipping service and retaining proof of shipment.
Luxora is not responsible for products lost or damaged during return shipping when a return label was not provided by Luxora.

7. Return Inspection
All returned products are inspected upon receipt. If the return meets the conditions of this policy, Luxora will issue a refund, exchange, or store credit.

If the product is not eligible, Luxora may:
refuse the refund;
return the product to the customer;
deduct an amount corresponding to the loss in value; or
or offer a partial credit, at its discretion and where permitted by law.
A restocking fee of [percentage]% may apply to certain products, provided that this fee was clearly communicated before purchase.

8. Refunds
When a refund is approved, it will be issued to the original payment method.
Refunds are generally processed within [5 to 10] business days of return approval. Additional time may be required for the refund to appear on your bank or credit card statement.
This processing time depends on your financial institution and is not controlled by Luxora. The refunded amount may exclude:
initial delivery charges;
return shipping charges;
customs duties;
import taxes;
brokerage fees;
additional services;