Question 1

1. What are the order processing times?

Accepted Answer

Orders are generally prepared within 1 to 3 business days following payment confirmation. This timeframe may be slightly longer during promotional periods, holidays, or peak periods.

Question 2

2. What are the delivery times?

Accepted Answer

Delivery times vary depending on the destination and the selected delivery method. In Quebec, delivery generally takes between 2 and 7 business days after shipment. These times are provided for informational purposes only and may vary depending on the carrier.

Question 3

3. How can I track my order?

Accepted Answer

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to check the status of your delivery directly on the carrier's website.

Question 4

4. Can I modify or cancel my order?

Accepted Answer

You can request a change or cancellation as long as the order has not yet been prepared or shipped. Contact us as soon as possible at [email address] and include your order number.

Question 5

5. What is your return policy?

Accepted Answer

You can request a return within 14 or 30 days of receiving your order. Products must be unused, unwashed, undamaged, and returned in their original packaging with all tags attached.

Question 6

6. How do I request a refund?

Accepted Answer

To request a refund, please email us at [email address] with your name, order number, the product in question, and the reason for your request. After receiving and inspecting the returned product, the refund will be issued to your original payment method.

Question 7

7. What should I do if my product is damaged or defective?

Accepted Answer

Contact us within 48 hours or 7 days of receipt. Please include your order number and clear photos of the product, packaging, and delivery label so we can quickly provide a solution.

Question 8

8. What payment methods do you accept?

Accepted Answer

Luxora accepts all major payment methods available on the site, including credit and debit cards as well as [PayPal, Apple Pay, Google Pay, and other options] . All transactions are processed by secure payment providers.

Question 9

9. Do you deliver outside of Quebec?

Accepted Answer

Yes, Luxora can offer delivery to other destinations in Canada and to certain international locations. Shipping costs and delivery times are calculated at checkout. International orders may be subject to customs duties, taxes, or import fees.

Question 10

10. How can I communicate with Luxora?

Accepted Answer

You can contact us by email at [email address] , by phone at [phone number] , or using the contact form available on our website. Our team will generally respond within 1 to 2 business days .

FAQ

Frequently asked questions